About Us

Carroll Water is a family-owned and operated commercial and residential water treatment, well drilling, and geothermal company serving Central Maryland and Northern Virginia.

We’re a trusted family-owned business with a combined 130 years of experience.

For decades, Carroll Water has been focused on providing homes with high quality and reliable water service. We help homes and businesses enjoy the taste of their water again, removing any strange odors and improving other issues like water pressure. At Carroll Water, delivering safe water that meets or surpasses all local water regulations is our number one priority.

Whether your issue is water quality, taste, or overall water pressure, it is important that a water professional diagnose your water issues and install systems to ensure that you have a good quality experience every time you turn on your water. We carry most major brands of water softeners and conditioners and are the only authorized company in the Washington, DC and Baltimore metropolitan areas licensed to carry EcoWater equipment and parts. EcoWater is the largest manufacturer of residential water treatment systems in the world.

Carroll Water’s Commitment to Water Quality and Customer Service

Carroll Water’s commitment is to provide superior home water treatment systems, water testing or well water testing, pressure tanks, well drilling and geothermal services to meet your every water need. Our well drilling services have been a go-to for Central Maryland and Northern Virginia residents who wanted to make sure that they had the highest water yields, the longest-lasting pump equipment, and the best water quality around. We offer our well drilling services in the following Maryland counties: Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Charles County, Frederick County, Howard County, Harford County, Montgomery County, Prince George’s County, St. Mary’s County, as well as Loudoun County and Fairfax County in Virginia.

We stay focused on providing safe, high-quality water and other related water services that earn our customer’s trust and confidence. We hope to be your choice as a company that can keep the water running smoothly through your home or business by:

· Providing quality customer service and value
· Expanding the geographic areas we serve
· Expanding services by building on existing competencies

Want to learn more about the ways Carroll Water in can help your home or business?

Call us today at (800) 978-5100.

Service Areas

We proudly serve the following areas:

• Anne Arundel County
• Baltimore City
• Baltimore County
• Carroll County
• Charles County
• Frederick County
• Howard County
• Harford County
• Montgomery County
• Prince George’s County
• St. Mary’s County

• Loudoun County
• Fairfax County

Carroll Water Inks a Deal with Well-Known G. Edgar Harr Sons’ Corporation

Father’s Day takes special meaning for family-owned business

A group photo of the Carroll Water Systems team.
A second group photo of the Carroll Water Systems team.

Management Team

Brian Smith – President & Owner

Brian Smith is a leading water treatment and well drilling specialist with more than twenty years of experience in home and commercial water treatment and well drilling. Brian first began his time with Carroll Water when he would join his father, Carroll Water’s founder, Ron Smith, on service calls and installations. Over the years, Brian joined the company in an official capacity as a Laborer/Assistant. He later moved up from Sales Representative and Water Consultant to Service Technician. After 12 years with the company, Ron appointed his son as the Operations Manager—overseeing the daily operations of the company, eventually taking the role as Vice President in 2011. In 2015, Ron stepped down as President of Carroll Water, and Brian, having grown-up in the business, took over as Carroll Water’s President.

Under Brian’s leadership, Carroll Water has successfully expanded from a small business in Carroll County to a growing, widely-recognized and trusted well, pump and water treatment company that serves Maryland, DC and Northern Virginia. Carroll Water is also one of EcoWater Systems’™ top ten dealers in the country and often receives recognition for its achievements. Brian is passionate about harnessing the power of technology and the role it plays in the future of water quality management. Brian has also been instrumental in developing Carroll Water’s own R&D capabilities and is creating a unique, proprietary technology for the water treatment companies.

Brian Gaughan – CEO

Brian Gaughan is Carroll Water’s CEO and oversees the day-to-day operations of the company in both Maryland and Virginia. In this role, he has an opportunity to work with customers and employees to ensure that the values of the company that have existed since the company’s inception, continues. Brian focuses on training, ensuring his Service Technicians and Water Consultants do what’s best for the customer by providing the best water treatment and well drilling solutions to meet the customers’ needs and budget. Brian has more than 20 years of experience in sales and customer service in residential and commercial industries. He joined Carroll Water in 2014 as the Sales Manager.

Steve Cassidy – Service Manager

Steve Cassidy is the Service Manager at Carroll Water with over 15 years of service experience in the maintenance and home improvement industries. When it comes to training and managing his team, Steve takes a very hands-on approach, constantly encouraging his technicians to identify the best methods for connecting with customers and other team members.

Tracy Collins – Comptroller

As Comptroller at Carroll Water, Tracy Collins is responsible for the management of payroll, accounts receivable, accounts payable and benefits. She has more than 25 years of experience working with customers and vendors, as well as overseeing the day-to-day management of all bookkeeping, accounting and financial needs for the operation of the business.

Ron Smith – Founder & Treasurer

Ron Smith founded Carroll Water in 1983 with the simple goal of making sure that people in Carroll County, Maryland had a reliable resource for clean drinking water in their homes. Ron’s son, Brian and several other family members participated in the operation of the business over the years. Faith and family are cornerstones of Ron’s life, and he wanted to ensure that these were the foundation of his business. He worked to create an atmosphere that valued treating every customer and employee the way he wanted to be treated.

To ensure that the company was using the best water treatment equipment available, he became an EcoWater Systems (EcoWater) dealer. In 2016, Ron stepped down from his role as the President of Carroll Water, allowing his son Brian to take on the management of the company. Ron still maintains a key role in advising the Company.