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Schedule service, order parts, troubleshoot your system, and more.

Carroll Water Customer Resources

Let's Get You To The Right Place

If you have an emergency, call us immediately at (888) 981-9712. For non-emergencies, please choose from the following options.

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Schedule a Carroll Water Technician For

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  • water drop icon Sounds of constant running or dripping

  • water drop icon Low water pressure issues

  • water drop icon Troubleshooting issues with Ecowater systems

  • water drop icon Taste and odor issues

Replacement Filters and Salt

To order or inquire about replacement filters or salt, please call the number for your service area.

Hanover, PA: (717) 923-5314
Cockeysville, MD: (800) 981-9712
Edgewater, MD: (410) 834-8507
Chantilly, VA: (703) 372-9724

Water System Quick Answers

Can we rent water treatment systems?

  • Yes, you can – a great option for renters!

Can I take my water treatment system with me if I move?

  • Yes. We can disconnect it for you and reconnect it at your new home. Or, if you’re moving out of our service areas, a plumber can reconnect it for you.

Water Well Quick Answers

We are buying property and building a house. What’s the process for drilling a well?

Once you close on the property, we can meet you there, determine if the property can support well water, and then we can drill a well. (In Maryland, you cannot start building until a well is drilled.)

Book Now!

Do I need to have my well inspected?

  • water drop icon Under certain circumstances, yes:

    • No water
    • Running out of water
    • Dirt or sediment in water
    • Puddling water or wet areas in your yard
    • Low water pressure

  • water drop icon We will perform seven-point inspection to locate and fix the issue(s):

    1. Inspect well cap and well casing
    2. Inspect electrical conduit
    3. Inspect pump motor
    4. Inspect pressure tank
    5. Inspect pressure gauge
    6. Inspect pressure switch and settings
    7. Perform basic water analysis

Keep Your EcoWater System Running Smoothly with These Maintenance Tips

Many indicators are visual or tactile, but we have had plenty of customers who didn’t realize their system was not working. A common issue is water softeners that are in “bypass”, meaning the water is not entering the system at all. That’s why it’s so important to schedule an annual service – we will definitely notice if something is wrong.

READ GUIDE
Carroll Water Technician performing maintenance on an Ecowater System

Other Helpful Resources

  • Ecowater 3700 Series - Accessing Wireless Settings

    How to Set-Up WiFi and Mobile Alerts for Your EcoWater 3700 Series

    Need help setting up the WiFI on your new EcoWater 3700 Series and configuring the mobile alerts? We’ll show you how in this video.

    Read More
  • How to Replace a Water Cartridge Filter

    How to Replace a Water Cartridge Filter

    Do you need to replace a cartridge filter? We walk you through the steps in this video, including signs you need to replace your filter and things you should check before hooking the filter back up.

    Read More
  • How to Know When You Need to Replace Your Constant Pressure Tank

    How to Know When You Need to Replace Your Constant Pressure Tank

    Are you experiencing water pressure issues? Is less water coming out of the faucet or shower than usually does? It may be a problem with your constant pressure tank.

    Read More

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